We offer shipping to most countries worldwide. Shipping rates are calculated at checkout based on your location and order weight.

• Domestic (United States): $8.95 standard shipping, $15.95 expedited shipping
• International: Rates vary by country and weight, calculated at checkout
• Free Shipping: Available on orders over $75 within the United States
• Express Shipping: Available for urgent orders, additional charges apply

Delivery times vary by destination and shipping method selected. All times are estimates and do not include processing time.

• Domestic Standard: 3-5 business days
• Domestic Expedited: 1-2 business days
• International Standard: 7-14 business days
• International Express: 3-7 business days
• Remote Areas: Additional 2-5 business days may apply

Once your order ships, you will receive a tracking number via email. You can use this number to monitor your package's progress.

• Tracking Information: Provided within 24 hours of shipment
• Email Updates: Automatic notifications at key delivery milestones
• Carrier Websites: Use your tracking number on the carrier's website for detailed updates
• Delivery Confirmation: Photo proof of delivery when available

We use eco-friendly, protective packaging designed specifically for tea products to maintain freshness and quality during transit.

• Eco-Friendly Materials: Recyclable and biodegradable packaging whenever possible
• Protective Design: Specialized packaging to prevent damage and maintain freshness
• Temperature Control: Insulated packaging for sensitive tea varieties
• Moisture Protection: Sealed packaging to preserve tea quality

While we strive for perfect delivery, sometimes issues occur. We're here to help resolve any problems quickly and fairly.

• Lost Packages: Contact us immediately if your package doesn't arrive within the expected timeframe
• Damaged Items: Report damage within 48 hours of delivery with photos
• Delivery Delays: Weather and carrier issues may cause delays beyond our control
• Resolution Process: We will investigate and provide appropriate resolution within 2-3 business days

International orders may be subject to customs duties, taxes, and fees imposed by the destination country. These charges are the responsibility of the recipient.

• Customs Declarations: All packages include proper customs documentation
• Duties & Taxes: Recipient is responsible for any applicable duties and taxes
• Delivery Delays: Customs processing may cause additional delays
• Restricted Items: Some countries have restrictions on tea imports